Refund & Return Policy
This Refund & Return Policy explains the rules and conditions for returns, exchanges, and refunds for purchases made through Al Eitimad House Electronics & Electrical via our online store.
Return & Exchange Policy
We accept returns with exchange only. Cash refunds are not available. Eligible items may be exchanged subject to the conditions mentioned below.
Return Period
Return or exchange requests must be submitted within 7 days from the date of delivery.
Return Conditions
To be eligible for a return or exchange:
– The product must be unused and in original condition.
– The product must be returned in its original packaging.
– All accessories, manuals, and components must be included.
– Proof of purchase (invoice or order confirmation) is required.
We reserve the right to inspect the item before approving any return or exchange.
Eligible Products
Only unused and unopened items in their original packaging are eligible for return or exchange.
Non - Returnable Items
- Installed products
- Used Items
- Clearance or offer items
Installed Products
Once a product is installed, no return or exchange will be accepted under any circumstances.
Refund Method & Time
Approved refunds (if applicable) will be processed via bank transfer within 7–10 working days.
Processing times may vary depending on the customer’s bank or payment provider, and we are not responsible for external banking delays.
Return Shipping
Return shipping charges must be paid by the customer.
Damaged Or Defective Products
In case of damaged or defective products:
A complaint must be registered
Our team will arrange inspection within a reasonable time.
Photo or video proof may be required
Damage claims must be reported within 48 hours of delivery. Clear photos or videos may be required as proof. We may arrange inspection before approving replacement or refund.
Warranty Policy
All products are covered under manufacturer warranty only, and warranty claims are subject to the manufacturer’s terms and conditions.
Online Vs Offline Orders
This policy applies only to online purchases. Offline store purchases may follow different rules.
Contact For Returns
For return or exchange requests, contact us via:
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Phone
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WhatsApp
Location Limitation
Return services are available across the UAE. For locations outside Ras Al Khaimah, courier services will be used.
Right to Refuse
We reserve the right to refuse returns or exchanges if the product does not meet the stated return conditions.
Governing Law
This Refund & Return Policy shall be governed by the laws of the United Arab Emirates.